terms & conditions
Ordering & Payment Terms
For information on ordering and payments terms see our ordering & payment page.
Delivery
For information on delivery terms see our delivery page.
Returns
We are happy to make an exchange or credit your account for any
items with which you are not completely satisfied. The item must be
returned new and unworn within 21 days of purchase, in the original
gift packaging and posted in a padded envelope (e.g. Jiffy bag) for
protection. Camali Design is not responsible for lost or damaged
packages. We will pay for the postage of replacement item(s) where
appropriate. If you want to return something, please contact us before posting the item back to us.
If one of our items breaks due to normal wear and tear, we will
repair or replace the piece. We will also cover the postage involved,
both ways. Normal wear and tear of a jewelry item is determined at our
discretion. Please bear in mind that jewellery items are meant to break
when strong force is applied to them, for safety reasons and to prevent
accidents.
Privacy Policy
We value our customers privacy highly and do not give or sell your
information to anyone. Since we use PayPal for our online payments we
do not store any of your payment details, only your order details and
your shipping address.
Placing an order will NOT
automatically add you to our newsletter mailing list for information on
new product and special promotions, you will specifically have to subscribe
for this. If you want to unsubscribe you can do so at any time, either
by using the unsubscribe link at the bottom of one of the newsletters
or by clicking here.
Materials Disclaimer
We trade in good faith and trust our suppliers. However, we take no
responsibility as to the authenticity of silver content and gemstone
and pearl gradings as we only pass on the information our suppliers
provide us with. We are however convinced that their guarantees are
valid and we are very satified with our materials and have never had
any issues arise from misinformation by suppliers.
Since the beads we use in our jewellery are individually handcrafted, there may be slight variations in size, colour, weight and oxidation (antique patina).